Fleetwood VA acknowledges that it will on occasion have access to sensitive and confidential information relating to a client’s business. No details on Clients or information about the work will be disclosed or passed on to a third party. Where required we can provide a signed confidentiality agreement.
Final proof-reading is the responsibility of the Client. Any errors returned within 7 days will be amended free of charge
The content of the pages of the Fleetwood VA website is for your general information and use only. It is subject to change without notice.
A signed acceptance of the Booking Form or in the case of long-term assignments a Contract, outlining agreed fees, scope of assignment, contact details and notice periods will be required before commencement of work.
Written quotations are available upon request and will be valid for 2 months. I reserve the right to amend this if the scope of work changes in any way.
Whilst every care is made to ensure all documentation is scanned against virus infection, clients are advised to make sure they are fully protected by running their own anti-virus software
Monthly retainer packages (where negotiated) are payable in advance and prior to commencement of work.
Work charged at an hourly rate will be invoiced on a monthly basis or at the completion of the contract, whichever comes first. A minimum charge of 30 minutes on all work will be applied. Clients will be charged to the nearest 15 minutes thereafter.
A deposit may be requested for larger projects
Payment to me made in UK pounds sterling by cheque or bank transfer. Cheques drawn on personal bank account will need to be guaranteed by a valid banker’s card. If a cheque is returned by the bank, the client will be liable for any bank charges incurred.
Invoices will show a break-down of material costs and chargeable expenses. A timesheet can be provided for those clients on monthly retainer package if requested prior to commencement of work.
Invoices are to be settled within 7 days from the date of the invoice. I reserve the right to charge interest of 3% per month on any amounts outstanding until the account is settled in full.